Terms & Conditions
Welcome to Scattered Mind Society. These Terms & Conditions (“Terms”) explain how our online courses, coaching services, and related materials can be accessed and used.
By purchasing, enrolling in, or accessing any Scattered Mind Society course, coaching service, or content, you agree to these Terms.
1. Who We Are
Scattered Mind Society (“we”, “us”, “our”) is a coaching and educational business operated by Claire Wong, Scattered Mind Society, based in Auckland, New Zealand.
Our services and content are designed to support neurodivergent adults through education, reflection, practical strategies, and coaching support.
2. Services Covered by These Terms
These Terms apply to all Scattered Mind Society offerings, including:
Online courses and digital programmes
Downloadable resources and templates
One-to-one coaching sessions
Coaching packages and intensives
Group coaching programmes
Workshops, webinars, and live sessions
Any community spaces connected to our offerings
3. Course Access & Use
When you enrol in a course or purchase digital content, you receive a non-exclusive, non-transferable licence to access the material for your own personal use.
You agree not to share your login, copy, record, resell, or distribute course content without written permission.
Course access duration (for example, 12 months or lifetime) will be clearly stated at purchase.
We may update or improve content periodically to maintain accuracy and quality.
4. Coaching Services (Bookings & Participation)
When you book a coaching session or coaching package, you are purchasing time, support, and professional coaching services.
Coaching sessions may take place online via Zoom or another agreed platform. In-person coaching sessions may be arranged by mutual agreement, subject to location availability and scheduling. You are responsible for attending sessions on time and ensuring you have a stable internet connection and a private space where possible. Coaching is a collaborative process. You remain responsible for your own decisions, actions, and wellbeing.
5. Payments, Packages & Refunds
All prices are in New Zealand Dollars (NZD) unless otherwise stated.
Payment is required in full at the time of purchase unless a payment plan has been arranged in writing.
Online courses and digital products
Due to the digital nature of our content, refunds are not generally available once access is granted, except where required by law (such as under the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law, or applicable UK/EU consumer protection laws).
If you purchase a course with immediate access, you acknowledge that doing so may waive any standard cooling-off or cancellation period under local consumer law.
Coaching services
Payment for coaching sessions is due within 48 hours after the appointment, unless otherwise agreed in writing.
If you are on a payment plan, you remain responsible for completing all payments as agreed.
6. Cancellation & Rescheduling Policy (Coaching Sessions)
We understand that life happens, and we aim to be flexible where we can.
You may reschedule a coaching session with at least 24 hours notice.
If you cancel or reschedule within 24 hours of your scheduled session, the session will be charged in full.
If you do not attend your session (no-show), the session will be charged in full. This policy exists to protect scheduled time that cannot be rebooked at short notice.
7. Intellectual Property
All course and coaching materials, including videos, text, audio, templates, worksheets, frameworks, and session resources, are the property of Scattered Mind Society or used under licence.
You may not reproduce, share, modify, upload, or distribute these materials without written permission.
You retain ownership of any content you personally submit (for example, comments or testimonials), but grant us permission to use anonymised versions for educational or promotional purposes.
8. Educational & Coaching Disclaimer
Scattered Mind Society provides educational and coaching content, not medical or psychological treatment.
Nothing in our courses, coaching sessions, or materials should be taken as medical, psychological, legal, or therapeutic advice.
You are encouraged to seek professional advice where needed.
Coaching is not a substitute for mental health services, therapy, psychiatric care, or crisis support. If you are experiencing significant distress, mental health concerns, or require clinical support, you are encouraged to seek support from a qualified mental health professional.
Participation does not create a clinical or therapeutic relationship between you and Scattered Mind Society.
9. Your Responsibilities
You are responsible for your own participation, wellbeing, and application of the material.
You agree to engage respectfully in any group, forum, or community spaces connected to Scattered Mind Society.
Any personal information shared in group spaces must remain confidential.
10. Limitation of Liability
While we aim to provide high-quality, evidence-informed education and coaching, we make no guarantees regarding personal outcomes or results.
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your participation.
Our total liability under these Terms shall not exceed the total amount paid by you for the relevant course, product, or coaching service.
Nothing in these Terms limits our liability for death, personal injury, or fraud resulting from negligence.
11. Privacy & Data Protection
We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal data.
For EU/UK residents (GDPR)
If you reside in the European Union or United Kingdom, you have the right to:
Access, correct, or delete your personal information
Restrict or object to processing
Request data portability
Withdraw consent at any time
For Australian residents
We comply with the Australian Privacy Principles (APPs) in how we manage your personal information.
You can contact us at ohheythere@scatteredmindsociety.com for any privacy-related requests or complaints.
12. International Purchases
If you are purchasing from outside New Zealand, you are responsible for ensuring compliance with local laws that apply to you.
Your use of Scattered Mind Society services and any disputes arising from it are governed by the laws of New Zealand.
13. Termination of Access
We reserve the right to suspend or revoke access to any course, programme, community space, or coaching service if these Terms are breached (for example, unauthorised sharing, misconduct, or harmful behaviour).
No refunds will be provided in these cases.
14. Changes to Terms
We may update these Terms occasionally to reflect business or legal changes. The “Last Updated” date at the bottom shows when the latest version was published. Continued use of our services after updates means you accept the revised Terms.
15. Contact Us
For questions, privacy concerns, or feedback:
📧 ohhey@scatteredmindsociety.com
🌐 www.scatteredmindsociety.com
Last updated: 28 April 2026